So what’s it like to work at the Utility Warehouse?
Customer Service Opportunities
Customer Services Advisor
Do you have:
A customer first attitude
Excellent communication skills
An outstanding telephone manner
£19,000 to £19,500 per annum + a bonus of up to 25%
It’s not an ordinary job, but then we’re not an ordinary company!
We’re always looking for talented people, with bags of enthusiasm, who can share our passion for business and for providing award-winning customer service.
We don’t expect you to leave your personality at the door, because we love individuality, but everyone who joins us shares our drive to work hard, act with integrity and, above all, treat all of our customers in the way that they would want a loved one to be treated. In return, we value each and every member of our team and provide one of the country’s most rewarding places to work.
So if you would like to join one of the UK’s most successful businesses, have a look at what’s available now!
What we do
Telecom Plus PLC, better known as Utility Warehouse, The Discount Club is the UK’s only fully integrated provider of home phone, mobile, broadband, gas and electricity. But don’t be surprised if you haven’t heard of us, because we don’t waste our customers’ money on advertising our brand, but instead grow by ‘word of mouth’ recommendation. And grow we do as we stand out as a multi-award winning FTSE 250 Company with over 600,000 customers; a Company that was recently placed second in the UK for its customer service, just below Amazon!
How we’ve grown
You won’t see any advertising for Utility Warehouse. Our growth depends upon ‘word of mouth’ recommendations from satisfied customers. And grow we do! Starting from a small office above a pub in Henley in 1997, we are now a FTSE 250 Company (Telecom Plus PLC) with around 600,000 customers. We aim to grow even bigger and that creates fantastic job opportunities for Call Centre and Technical Support staff.
A Pig of a job?
Not at all! It is a job, but with a ‘pig’ difference! While we all work very hard, we like to think of ourselves as a community, and the tone for our friendly, welcoming workplace is set from the very top – by our Chief Executive Officer, Andrew Lindsay MBE, and our Executive Chairman, the Rt. Hon Charles Wigoder – right the way down the company.
We also love our purple pig! It’s at the very heart of life at the Utility Warehouse (fondly referred to as Life at the Pig), from our subsidised staff brasserie ‘Trotters’ to our monthly staff newsletter ‘OINK!’, to our Piggy Awards and our special anniversary piggy cakes, all hand delivered by your Director. We are warm, friendly and a little bit quirky; but above all we are welcoming and want everyone who works here to be proud to be part of our family!
Sharing our success
Life at the Pig is also about community and caring, both for each other and the wider world. Charitable giving is very close to our hearts, and our Charity Committee is always thinking up fun (and often slightly off-the-wall) ways to support our Charity Partnerships.
Every business says they value their staff, but we don’t just say it, we do it. After all if our staff don’t feel valued, how on earth can we expect them to value our customers?
In addition to an extensive range of benefits (more of which later), we’ll work closely with you to help you develop your career. With our dedicated, in-house training team and multiple paths of progression, we’re confident that Life at the Pig will exceed your expectations.
We’ll also ask you to share your thoughts us on how we can make this both a better business and a better place to work. Whether it’s through our regular forums, directors’ lunches, our Company-wide open door policy or our regular ‘Breakfast with Andrew’ (with complimentary breakfast buffet!), we’ll actively encourage your input to help us improve who we are and what we do.